Q: What type of computer should I bring: a PC or a laptop?
A: We recommend that families choose a personal computer or a laptop based on the needs of their student. Students may want to contact their major’s academic department to inquire if there are any specific software requirements.
Q: How do I connect my computer to the campus network?
A: Internet services in the residence halls are maintained through Apogee Advanced Resnet Services. Resident students will receive a letter from Apogee introducing them to the available Resnet packages. Once registered, the student will have access to the MyResnet portal where they will find instructions for connecting their devices to the network.
Q: What kind of network cable do I need and where can I get it?
A: Wireless access is available across campus and in your residence hall room. If you would like a wired connection, a network jack is also available in your room. Most Ethernet cords have become standardized and you shouldn’t have to worry about a particular kind to buy. The technicalities are the cord should be a CAT-5 or CAT-6 and should have RJ-45 connectors on each end. You can purchase this cord at the SGA Bookstore’s Electronic Technology Center located in the Robert Smith Student Center.
Q: How do I setup my television to access cable?
A: As of Fall 2023, resident rooms no longer have cable access. Cable is available on “common area” televisions in hall lounges, but not in student rooms. This change was in response to a survey indicating the majority of resident respondents utilize streaming services.
Q: Where do I find up-to-date campus announcements?
A: Students receive a daily email, Campus Update, from SRU Communication that contains a daily summary of activities, as well as and a weekly email with links to campus news articles.
Q: Where can I find IT help?
A: The technology HelpDesk is located on the first floor of Bailey Library. The phone number is 724.738.4357 (HELP).
Note: The HelpDesk hours are Monday - Friday 7:30am-4:30pm.
Q: What is my network username and password?
A: Your username will be your three initials and four randomly generated numbers (ex abc1234); it is located on your SRU ID card, which can be picked up in the ID Card Office located in Carruth Rizza Hall, and it is also the first part of your email address. You also can stop by the technology HelpDesk (located on the first floor of Bailey Library) with a valid form of identification and we will be able to look up your username. For incoming freshmen, your initial password for the SRU network is your six digit birthday (MMDDYY) followed by “Sru”. For example, if your birthdate is October 15, 1995, your initial password will be 101595Sru.
Q: How do I change my password?
A: If you know your current password, login to your Microsoft 365 account through MySRU or in your web browser address bar enter portal.office.com. Click on the settings gear in the top right corner. Under the Password category select Change Your Password and follow the prompts. Or from a campus computer, after logging in, press CTL-ALT-DEL and choose “Change Password.” If you have forgotten your password, or your password has expired, BUT you did setup your Password Recovery Tool, go to MySRU and below the “Sign In” option select “Reset Password.” Follow the prompts to receive a verification code. If you have forgotten your password or it has expired and you did NOT setup the Password Recovery Tool, submit a request for password assistance by going to https://techsupport.sru.edu and click on LOGIN AS GUEST. Select Account Assistance and follow the prompts. A technician will call you during regular business hours to verify your identity and reset your password. Additionally, you can find assistance at the technology HelpDesk, located on the first floor of Bailey Library or you can call the HelpDesk at 724-738-4357. Note: the HelpDesk hours are Monday - Friday 7:30 a.m. - 4:30 p.m.
Q: How do I connect to wireless internet?
A: Depending on your residency status, you will connect to MyResNet (Residents) or SRU.
Residence Hall Students Only: Connect your device to the MyResNet wireless and enter your Apogee user id and password. After you enter your credentials the first time on your device, you will not need to enter them again. When you are on other areas of campus, you will see the SRU wireless network – use your credentials to connect to SRU.
Non-Residence Hall Students or residence hall students outside the residence halls: Connect your device to SRU.
Click here for wireless access instructions
Q: Can I download music?
A: Illegally downloading music is a crime. Illegally downloading music is a violation of the Student Conduct Code, University Information Technology Policy and Digital Millennium Copyright Act. Students found guilty could face disciplinary charges, loss of access to the network and fines. If you are unsure as to what is legal and what’s not when it comes to copying music, please visit the Why Music Matters website at whymusicmatters.com.
Q: Can I use my laptop or tablet in class?
A: Most, but not all, professors do allow note-taking via laptop or electronic tablet. You should consult each individual professor about their policy regarding the use of electronics in class.
Q: What is the best place on SRU’s website to find answers to everything I need?
A: MySRU Portal (mysru.edu) is your first stop for finding resources and information to help you live and learn at SRU. On this site you will find a list of resources and services organized around the different aspects of being an SRU student. Some of the areas of interest include:
- Academic Information.
- Academic Support.
- Financial Aid Information.
- Campus News.
- Campus Life.
To access the student portal, click on the MySRU icon located in the top right hand corner of every SRU webpage or visit mysru.sru.edu.
Q. How do I access MYSRU?
A. Go to MySRU by clicking on the MySRU link in the top right corner of the SRU web page or by typing mysru.sru.edu into your browser address bar.
• Enter your SRU username as the username (do not enter your full SRU email address).
• Enter the SRU password.
• Click “Login.”
Q. How do I access MICROSOFT 365?
A. As an SRU student, you have an account through Microsoft 365. This provides you with access to email, 1tb of online storage, and the Microsoft Office Suite through the web. You are required to log on using your SRU email address and SRU password. There are three
options to access your Microsoft 365 account:
OPTION 1: On the MySRU landing page, within the Quick Access Links card select Microsoft 365.
OPTION 2: After logging into MySRU, select Rockmail Online
OPTION 3: In a web browser address bar enter portal.office.com and login with your SRU email address and password.
