Proxy and Authorized User Portals

There are two distinct portals for parents or guardians to access academic and financial information related to their SRU students – a proxy portal and an authorized user billing portal.

For security purposes, your SRU student must initiate the process to set up account access as a proxy and/or authorized user. Students can designate multiple people as proxy and/or authorized users.

Once assigned, the Proxy will be able to view student information such as mid-term grades, final grades, student class schedule, student account information, and financial aid information. The Proxy will also be given permission by the student via the Passphrase (created by the student) to discuss viewable content with the offices of Academic Records, Student Accounts, and Financial Aid. Please have the student log into their account and verify permission settings. It is good practice to have the student review proxy access every semester they are an active student. FERPA rules apply and the Passphrase does not permit the Financial Aid Office to disclose FAFSA information to non-custodial parents. Students must sign a Financial Aid Release of Information for the non-custodial parent to speak with Financial Aid.

Already have a username and password? Log in here:
Proxy Portal
Authorized User Billing Portal

Student Instructions
To add a proxy to your account, follow these instructions.

Proxy (Parent/Guardian) Instructions
Once the student has identified you as a Proxy in mySRU, the Proxy may then create an account by following these step-by-step directions.

To ensure we can assist you as efficiently as possible, we recommend checking our FAQ sections below before emailing the office. They often contain answers to common questions and can help you get the information you need more quickly.

If, after reviewing the FAQs you still need assistance with this process, contact Academic Records at academic.records@sru.edu.

For question about resetting your proxy password, see FAQs below.

AUTHORIZED USER ACCESS – BILLING INFORMATION

Students may designate Authorized Users who will receive their own username and password for the TouchNet Billing Portal. This will allow Authorized Users to view account activity, make payments, or enroll in a payment plan on a student’s account. Authorized Users will also receive email notifications when billing statements are generated.

If you need help with this process or resetting your authorized user password, contact Student Accounts at 724.738.2088 or student.accounts@sru.edu.

Parent FAQ

Q. How do I set up my proxy account?

A. Permission for a proxy portal is set up and granted by your student. They are able to do so from their MySRU portal and following these instructions.

Q. How do I change my password?

A. From your proxy profile personal information page, click the “click here to change your password” link (upper right-hand corner).

Screenshot of where the "change password" button is.

Q. I’ve forgotten my password. How do I reset it?

A. Your student can reset your password from the proxy management page by clicking edit clicking “reset password” to the right of your name.

Screenshot of where the "reset password" button is.

Q. Can SRU staff provide my proxy password to me if I’ve forgotten it?

A. No. University staff/Help desk do not have access to your password. Please contact the student who authorized proxy access. They can resend a temporary password to allow you to reset your password.

Q. Can SRU staff make changes to what information a proxy can view?

A. No. University staff/Help desk cannot change permission settings. Only your student who authorized proxy access can change proxy permissions.

Q. Can I update my student’s records/information?

A. No, you are only able to view the information they have allowed you access to. Your student must request to update their own records.

Q. The encrypted email link I received to set up my account has expired (or you did not receive one). What do I do?

A. Your student can resend initial emails by navigating to the communication tab in proxy management.

Screenshot of where the "resend" button is.

Q. I used to be able to see my student’s information in my proxy account, but now I cannot. What happened?

A. Your student controls what information can be viewed. If you can no longer see your student’s information, please reach out to them for clarification.

Student FAQ

Q. As a student, how do I set up Proxy access?

A. Student Instructions

Q. As a student, how do I reset my Proxy’s password?

A. You may reset your Proxy’s password by navigating to the Proxy management page from the student links card on your MySRU Portal. Click the blue pencil to edit the proxy’s information and then click the blue “reset password” link to the right of the proxy’s name.

Screenshot of where the "reset password" button is.

Q. I no longer want a Proxy to have access to my information. What do I do?

A. The stop date may be updated (please note this is an overnight process) by editing the date from your proxy management page or you may delete the proxy user from your proxy management page (trash can icon underneath proxy’s name).

Q. How long does my proxy have to set up access after they receive the initial three emails?

A. The encrypted link in the initial email will expire after 3 days. If the proxy does not complete set up within 3 days, the student will need to resend. This can be done from the communication tab on the student’s proxy management page.

Screenshot of where the "resend" button is under the Communication tab.

Q. Is a proxy able to update my personal information?

A. No. A proxy can only view information that you have authorized. They may not update any of your personal information.

Q. Can I view who has accessed my information though proxy access?

A. Yes. Navigate to your proxy information page and click the history tab. There you will find an authorization log.

Screenshot of where the "authorization log" is under the History tab.

Q. How often do I need to update my proxy’s permissions?

A. It is a good idea to check proxy access each semester you are an active student.

Family

Proxy and Authorized User Portals

AUTHORIZED USER ACCESS – BILLING INFORMATION

Family